Domestic shipping policy
Northstar Transit Commerce LLC ships commercial and automotive replacement components directly from our central fulfillment hubs to destinations across the United States. Read our warehouse schedules, delivery windows, and receiver responsibilities below.
In-stock standard parcel orders placed before 2:00 PM CST Monday through Friday enter warehouse picking immediately and transfer to carriers the same business day.
Heavy freight items, complete axle assemblies, and palletized engine crates require pallet staging, banding, and terminal booking before release.
Weekend & Holiday Notice: Orders submitted after 2:00 PM CST on Friday, or during federal postal holidays, process on the following active business day. Tracking IDs generate automatically once cartons receive origin scan confirmation.
| Service tier | Carrier | Transit window | Standard pricing |
|---|---|---|---|
| Standard ground parcelContiguous 48 US states | UPS / FedEx Ground | 2–5 business days | $9.95 flat rate (Free on orders $99+) |
| Expedited air serviceContiguous 48 US states | UPS 2nd Day Air | 2 business days | Calculated at checkout |
| Freight pallet serviceCommercial docks & liftgate delivery | Regional LTL freight | 4–8 business days | Dedicated quote / Flat freight tier |
• Contiguous 48 States: Flat-rate shipping applies exclusively to standard ground parcels shipped within the lower 48 states.
• Freight & Pallet Shipments: Overweight blocks, crate engines, and transmission units exceed standard parcel envelopes and require commercial dock delivery or liftgate service booked prior to dispatch.
• Alaska, Hawaii & APO/FPO: Select remote regions require custom air routing quotes. Contact our logistics support for specialized transit calculations.
Inspect external cartons before driver departure
Examine outer cartons, strapping, and pallet wrap for tears, punctures, crushing, or water exposure before accepting delivery.
Note visible damage on the delivery receipt
If packaging shows noticeable disruption, require the driver to document 'Damaged on Delivery' on the electronic or paper bill of lading.
Document carton labels and component damage
Take high-resolution photos of all six sides of the carton, shipping labels, barcode tags, and the damaged parts.
Notify our support desk within 48 hours
Submit photos and your order number to NorthstarTransitCommerce@proton.me within 48 hours to secure full carrier claim resolution.
Questions regarding your dispatch status?
Reach our logistics desk in Fort Worth, Texas at +1 (469) 630-3141 or email support.
Return & refund policy
We supply brand-new, OEM-grade automotive replacement parts. To maintain technical integrity and safety across every order, all returns are managed under clear commercial guidelines.
1. Eligibility window and conditions
Every purchase through Northstar Transit Commerce LLC includes a 30-day return window starting on the confirmed carrier delivery date. Because automotive components operate in safety-critical assemblies, we only restock parts that remain in verifiable, uninstalled condition.
Requests must be initiated within 30 calendar days of confirmed delivery tracking.
Parts must show no torque marks, thread wear, fluid contamination, or wire splicing.
All internal hardware bags, manufacturer labels, protective caps, and spec sheets must be intact.
For liability and mechanical safety, we cannot accept, restock, or credit any component that has been:
- Bolted, mounted, pressed, or installed on a vehicle chassis or engine block
- Exposed to brake fluid, motor oil, coolant, grease, or road debris
- Electrically modified, plugged into live vehicle harnesses, or wire-spliced
- Altered, drilled, ground down, painted, or customized
- Shipped back missing original retail packaging, barcode stickers, or hardware
2. Incorrect, damaged, or mismatched parts
If an item arrives damaged in transit or does not match the SKU ordered, notify our support team within 5 business days of delivery. Prompt notification ensures rapid carrier claim processing and immediate replacement dispatch.
Verification requirements
Please provide clear photographs showing: (1) the shipping carton label with tracking number, (2) the manufacturer part number label on the component box, and (3) the visible damage or mismatch. Once confirmed, Northstar Transit Commerce issues a prepaid return label and dispatches a verified replacement at no extra charge.
3. Return shipping fee breakdown
We supply a prepaid shipping label and cover all domestic ground freight if we sent the incorrect part number or if the item has an initial factory defect.
If you ordered the wrong year/make/model or no longer require the part, you are responsible for return freight. We recommend insured, trackable carriers.
4. Inspection and refund timeline
Request authorization (RMA)
Contact support with your order number and part SKU to receive your return authorization and routing address.
Warehouse intake & inspection
Technicians verify part condition, original hardware, and serial numbers upon delivery at our Fort Worth facility.
Disbursement to original payment
Approved funds post directly back to your original payment method depending on your banking institution.
* Note: Original shipping fees are non-refundable unless the return is due to a verified fulfillment mistake on our part.
Need to start a return authorization?
Contact our parts desk in Fort Worth with your order number. We issue RMA documentation and return labels within 24 business hours.
Order cancellation terms
Review cutoff times and procedures before your replacement components enter warehouse packing or carrier staging.
Orders can be cancelled with an immediate full refund at any point before warehouse pick-pack verification and carrier manifest generation.
Our Fort Worth logistics facility processes in-stock replacement parts quickly. Most standard orders enter physical staging within 60 to 90 minutes during operational hours (Monday through Friday, 8:00 AM – 6:00 PM CST). Once a tracking label is printed and assigned to a pallet, the cancellation window closes automatically.
Once an order is handed over to regional linehauls (UPS, FedEx, or USPS freight), transit cannot be halted or rerouted mid-journey.
If your order has already departed our loading docks, please accept the delivery and initiate an uninstalled parts return via our standard RMA portal. Packages refused at delivery will incur carrier rerouting deductions and outbound freight balance charges.
Custom-drilled rotors, built-to-order performance suspension assemblies, and vehicle-specific harness fabrications cannot be cancelled once tooling begins.
Special-order automotive components enter direct CNC scheduling or Tier-1 manufacturer requisition within 4 hours of order confirmation. After factory tooling starts, these line items cannot be stopped or returned under standard restocking policies.
Immediate cancellation checklist
Follow these steps to halt packaging prior to logistics sign-off.
- Locate your 9-digit order confirmation number (e.g., NST-88420-TX)
- Verify that order status has not advanced to 'Carrier Manifest Assigned'
- Contact our Fort Worth dispatch team immediately via phone or priority email
- Receive formal email confirmation of cancellation and reversal approval
Need to stop an order right now?
Contact Northstar Transit Commerce dispatch immediately. Have your order number and billing zip code ready for identity verification.